e Performance Learning for HVAC Residential

Company Planning and Financial Management

Click here to download the Bootcamp brochure: Vegas-Bootcamp-brochure-2009.pdf

Daily Agenda:

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DAY 1

  • Introduction
    • Opening Remarks & Agenda Review - By Gary Elekes
    • Company Evaluation Processes and Business Review – BUSINESS EVALUATOR™
      • Detailed company evaluations performed individually
      • Detailed Strategic Discussions
      • Detailed GAP Analysis of each individual Company
        • Leadership Practices & Strategies
        • Company Performance – Financial Strategies & Goals
        • Service & Maintenance Operations Practices & Strategies
        • Residential Add-On Practices & Strategies
        • New Home Construction Practices & Strategie
    • Define the Company Change & Priorities Planning List – By Gary Oetker
  • Group Training - The Improvement & Change Process in a Company
    • Identifying Gaps – Gap Analysis – Focus the Priorities on the Key Company Issues by Gary Oetker
    • The Planning Process – How to Take the Plan and Make a Reality – By Gary Elekes
  • Leadership & Forming a Company Operating Plan - By Gary Elekes
    • Establishing a Vision for Your Company
      • Working Exercise to create a Visio
    • Core Vales & Operating Philosophies
      • Working Exercise to Create Company Core Values & Culture
    • Establishing Company Goals
      • Working Exercise to Define Company Goals for Plan
    • Key Company Benchmarks – Discussion –
      • Working Exercise for Prioritization & benchmark of company against model company data
    • Prioritizing Goals/Actions, & Strategies, and Implementation Steps for Marketing, Human Resources, and Operational Production Planning
    • Defining & Completing Company Action Plans for Key Company Performance Goals
      • Revenues/Margins/Growth Rate/Profits/S.G.A. Costs/Key Changes

DAY 2

  • Financial Planning & Mapping – By Gary Oetker and Gary Elekes
  • Financial Review
    • Evaluation of Current P&L and Statements (Ratios and Interpretation)
      • Case Study Evaluation off Industry Models by Segment
      • Your Company Evaluation
        • Ratios and Performance Measures/Outcomes
        • Cash Flow of Company
    • Defining Specific Financial Goals, Strategies, Actions
    • Service Department Pricing, Efficiency, Production, GP$ per hour
    • Market Segment Financial Analysis
      • Residential Replacement Analysis
        • Residential Add-On Benchmarks (GP$ per Crew) and Why
        • Retrofit Pricing Analysis (Cookbook) and Group Exercises
        • Your Company Benchmarks for Replacement
      • New Home Analysis
        • Construction Benchmarks (GP$ per Crew) and Why
        • Pricing Analysis and Group Exercises (Dual OH)
        • Your Company Benchmarks
    • Budgeting and Forecasting Performance
      • Group Training –
        • Using the Budget Software Tool
        • Production Tools & Forecast to Actual Software Tools
        • Slowest 3 Month Model for Overhead Tool
      • Individual Exercise –
        • Creating your company Production Plan for Labor
        • Creating Slowest 3 Month Model
        • Creating Your Budget using Software
          • Establishing and Writing Financial Action Plans

DAY 3

  • Service & Maintenance Department Planning – By Gary Oetker
    • Service Department Benchmarking & Analysis – the Profitability Models
      • Dealing with Service Revenue Seasonality – Flattening the Sales Curve
        • Over Ten Processes/Progra
    • Define and Review the Service Department Better Practices
      • Dispatching
      • Hiring, Recruiting, Training
      • Pricing and Labor Management
      • Customer Service Practices for Improved Service
      • Maintenance & Technician Selling/Turnover Models
      • Vehicle Replenishment
    • Service Agreement Models & Maintenance Department Better Practices
      • Types of Agreements
      • Pricing & Positioning of Agreements
      • Pricing Model
    • Establishing & Writing Service & Maintenance Department Action Plans
  • Creating a Lead Generation Plan with a Company Marketing Plan – By Gary Elekes
    • External Marketing Review –
      • Creating Referrals in your Company
      • Media & Advertising
      • Lead Planning & Forecasting
    • Internal Marketing – Communications, Leadership, & Training
    • Operational Marketing – Establishing Processes supportive of Marketing
      • Flat Rate
      • Maintenance Agreement Processes
      • Service Technician – The Perfect Service Call Process
  • Executing the Company Plan – By Gary Elekes
    • Group Training Session – Using a Flawless Execution Model
    • Closing Comments

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561 Turtle Creek Drive
Brentwood, Tennessee 37027
(615) 579-7995 info@eplresidential.com