Listed below are the 17 business areas chocked full of documents and training materials. When you sign up for a membership to ePL for just $199, you have access to all of the files listed in this learning center directory. You will be able to browse through all the choices to see what we have to offer. However, until you become a member, you will not be able to open or save any of the documents. This section is for a test drive only. Click on "Sign up now" to purchase a membership.
Learning Center (ID # 17023)
The planning process allows you to set a road map for your company to follow. Whether you are starting a new company, or own an established business, planning greatly enhances your chances of success. Learn more about the planning process.
Learn how to become a more effective leader, and train others. Learn the secrets to building a culture of success, accountability, and action oriented performance. Also learn about the basics of proper succession planning for future leadership.
Marketing is fundamental to a contractors success. Generating a marketing plan that works, understanding lead generation and how to maximize leads, and growing sales and profits all are part of becoming an effective marketer! Use the concepts and better practices to improve your company marketing efforts!
Learn how to sell more, close at higher rates, increase average sale prices, use sales management practices, look at sample forms, sample sales support materials and more!
Service department operating practices are essential to maximizing productivity and profits! Understanding the various practices is the 1st step to success. Then, learning how to better implement these practices will make a substantial difference in your leads, reputation, your customer satisfaction and referrals. Learn more inside this section.
Learn how to effectively create a service agreement program for your company, and the fundamentals of service agreement marketing to grow service agreements in your business to improve customer service, loyalty, retention and profits!
Understand the big picture issues in pricing to establish a strategy around your company strengths and business practices.
Operating a contracting company can be complicated at times, and financial performance is critical to the long term success of any company. Learn about market segment financial standards, discover templates for pricing, budgeting, job costing, modeling your company, and maximizing profits! The financial success of a company doesn't just happen, you have to learn how to make it happen!
Accounting is essential to contracting success. Quality accounting practices can make any contractors life easier from time, to making more profits.
Learn how to install jobs better, faster, & improve craftsmanship. Installation is a moment of truth for your customer service. Learn how to train installers on customer service skills. Labor management is also a critical aspect of managing costs during isntallations, and ultimately maintaining your margins. Skillful labor management takes understanding, and processes. It doesn't just happen!
Learn about facilities, organizing a warehouse, restock and replenish vehicles, minimize inventory, purchasing better, and learn about material and inventory controls!
One critical element to providing exceptional customer service is the ability to communicate with customers. As a business owner, you want to control your company's interface with customers. This section provides sample Customer Service scripts as well other aids to correspond with customers. This section also addresses technology and how to use it to enhance profits. Avoid costly mistakes and learn how to buy technology and how it can improve productivity.
Learn about the industry computer software, hardware, and how to use technology to improve your company performance. The future is now, and if you understand the communications technology, you can increase productivity and profits!
Take advantage of templates like employee manuals, compensation plans, job descriptions, training programs, substance abuse policies, codes of conduct & more!
Learn about streamlining administrative support, use the sample forms available, download administration tools & processes, customer service practices, and supporting field personnel.
Vehicles and fleet management are a large part of contracting, and the costs, plus the use of the vehicles are very important in the success of a contracing company.
Indoor air quality is the fastest growing segment in the HVAC contracting industry. More consumers, developers, litigators, and lawmakers are becoming aware of how important Indoor Air Quality really is since the early 1990's. Contractors need to understand how to be engaged in this market profitably and with business sense. Learn about Indoor Air Quality and how to make it one of your most important and profitable market segments.
The New Construction market is a segment that requires great disciplines to make mopney, and it can be very lucrative. Learn the disciplines in the new construction markets to add to your sucess and profitability through better execution.
The plumbing markets are excellent markets and require different operating characteristics than their HVAC counterparts. While many principles are similar, some are very different. Take a look at the Plumbing Market principles and learn about the better practices that can help you become more successful, and more profitable.
Learn the fundamentals of commercial contracting in a variety of business segments. This segment is designed to allow you to gain an understanding of the light commercial business.
Use a flat rate system of some form. Prepare your business to execute. If you don't already have a system in place, utilize the flat art system in the website, along with the master database. Look at the better practices and see if this fits your company. You may pay multiple thousands for flat rate systems that are inferior in the home. Study the system and it may save you time and make you money!