Listed below are the 17 business areas chocked full of documents and training materials. When you sign up for a membership to ePL for just $199, you have access to all of the files listed in this learning center directory. You will be able to browse through all the choices to see what we have to offer. However, until you become a member, you will not be able to open or save any of the documents. This section is for a test drive only. Click on "Sign up now" to purchase a membership.
Plumbing Principles for Success
Marketing for the Plumbing Service Contractor
The marketing plan for a plumbing organization that is engaged in service is tightly wound around the customer-technician relationship, and of course the demand service call in the first place! Learn the basics of putting together a plumbing marketing plan.
The marketing plan for a plumbing organization that is engaged in service is tightly wound around the customer-technician relationship, and of course the demand service call in the first place! Learn the basics of putting together a plumbing marketing plan.
Service Technician Sales Processes
What are the service technician selling processes and how do you maximize the accessory and upgrade approach?
What are the service technician selling processes and how do you maximize the accessory and upgrade approach?
Developing Inspections/Service Agreements
Developing a whole house inspection program, or what some call a service agreement program can be a challenge. The value the homeowner perceives and receives are issues that need to be addressed. review the materials and formulate your own process to lock in your existing customers for good1
Developing a whole house inspection program, or what some call a service agreement program can be a challenge. The value the homeowner perceives and receives are issues that need to be addressed. review the materials and formulate your own process to lock in your existing customers for good1
Plumbing Service Toolbox
What are the proper tools and supplies to have on a plumbing service vehicle? Learn more about the plumbing service toolbox.
What are the proper tools and supplies to have on a plumbing service vehicle? Learn more about the plumbing service toolbox.
Installation Quality Standards
Use these installation quality standards as a means to develop your own company standards. Having a standard for technicians to understand and be trained upon improves quality and removes callbacks.
Use these installation quality standards as a means to develop your own company standards. Having a standard for technicians to understand and be trained upon improves quality and removes callbacks.
Risk Management Practices
Using a common sense approach to managing risk is very important in keeping your company financially stable, and having insurance coverages that are reasonable. Learn more in the materials and adopt a company risk management program.
Using a common sense approach to managing risk is very important in keeping your company financially stable, and having insurance coverages that are reasonable. Learn more in the materials and adopt a company risk management program.
Customer Service Basics
The "Perfect" Service call in plumbing exists and you can make it happen. Utilize the materials in this section to focus your training efforts on customer service and improve your overall customer satisfaction, and gain more referrals.
The "Perfect" Service call in plumbing exists and you can make it happen. Utilize the materials in this section to focus your training efforts on customer service and improve your overall customer satisfaction, and gain more referrals.
Benchmarks for Success in Plumbing
Benchmarks are based on standards. They allow a company to organize it's operational practices around known standards to improve profitability. Use the benchmarks together in groups to compare your company and determine if you need to improve, and if so where.
Benchmarks are based on standards. They allow a company to organize it's operational practices around known standards to improve profitability. Use the benchmarks together in groups to compare your company and determine if you need to improve, and if so where.
Flat Rate for Plumbing Only
Flat rate has gained substantial momemtum in recent years. Understanding flat rate, and it's advantages to the company, and the customer are important. There are also advantages for the employees who utilize flat rate. Study the principles of flat rate in the better practices and even use the flat rate system that is here for the company's who can use Microsoft Office products. You would pay thousands on the open market for such a system, and it is here for your use.
Flat rate has gained substantial momemtum in recent years. Understanding flat rate, and it's advantages to the company, and the customer are important. There are also advantages for the employees who utilize flat rate. Study the principles of flat rate in the better practices and even use the flat rate system that is here for the company's who can use Microsoft Office products. You would pay thousands on the open market for such a system, and it is here for your use.
